To help you gain a quicker understanding, we have compiled some of the most frequently asked questions and provided the answers for you here. If you don’t find the answer you’re looking for, please contact Green Inova. We will be happy to answer any questions.

What are the benefits of LED lights over traditional MH/HPS lights?

●Lower energy consumption; Up to 80 percent of electrical energy is converted to light energy; For this reason, lower-wattage LED lights may replace comparable light fixtures. For example, a 100W LED shoebox light may replace a 200W metal halide shoebox light.
●Longer service life; LED bulbs can last up to 100,000 hours
●Durability; LED bulbs are resistant to thermal, vibrating shocks and turn on instantly from -40°C to 185°C, making them ideal for applications subject to frequent on-off cycling
●Flexibility; LEDs allow for directional distribution of light
●No infrared or ultraviolet radiation – UV light attracts bugs
●No toxic chemicals; LEDs contain no mercury and do not require ballasts, which are often manufactured with PCBs
●Very low heat generation; LEDs are can reduce climate control costs and are especially suited for cold storage facilities
●No frequency interference; no ballast to interfere with radio and television signals
●Wide range of color; LEDs can be manufactured to produce all colors of the spectrum without filters as well as white light in a variety of color temperatures

What component of the LED system is typically the first to fail?

Almost always, it is the driver. That is why it is important to know who makes the driver in the LED fixture or retrofit kits you purchase. Typically a good driver should last more than 50,000 hours.

What is the most common reason LEDs fail?

Heat. Heat is the enemy of electronics, the hotter it is, the shorter the light. However, with good design, you can create a light or fixture that can withstand some high heat environments. Typically a fixture or bulb with an external driver will last longer than an integrated fixture that has the LEDs and driver as one unit.

What is Design Lights Consortium (DLC)?

DLC is DesignLights Consortium, the governing body that certifies the quality and efficiency of LED Lights. A DLC Qualified product may be eligible for rebates. Currently there are two standard, DLC Standard and DLC Premium. DLC Premium is more efficient and will save you more money in terms of operating costs. Green Inova Lighting most of products are DLC qulified, like LED shoeboxlights, highbay lights, canopy lights, retrofit kits, floodlights, wall pack lights etc.

What is important in regards to color consistency?

To make the color more consistent, we use the exact same bin for all the lights in a single project. GI will finer tune the binning that the LED manufacturer has performed. We have strong relationship with CREE/OSRAM and other LED chip suppliers, and can fine-tune the final color output. In most instances, we have guaranteed a color matching of less than 25 degrees Kelvin.

What are the advantages of dimming LEDs?

●Saves energy, because less energy is used for reduced output levels.
●Extends life; the electronic components run cooler.
●Increases flexibility in usage of space. A brightly lit space for reading or an office space can turn into a presentation/conference area by dimming.
●Increases productivity by enabling individual control of lights in order to reduce eye strain and fatigue, or to improve concentration.

How many lumens do I need to replace 400W Metal Halide High Bay?

The typical range is as low as 17,000 lumens and as high as 23,000 lumens. Specific Photo-metrics plays a major part in determining how much you need, spacing, and reflectivity of the environment. In general, 150W LED Linear highbay or UFO highbay can replace 400W Metal Halide High Bay.

What type of PL lamps bases are available?

LED PL Lamps are the perfect retrofit for your existing CFL, available in E26, G23, GX23, G24 and GX24 bases.

About Green Inova's Quality Control

GI QC policy undergo strict quality testing that assures excellent functioning and effectiveness, it is our mission to protect our customers from unpleasant surprises when in receipt of goods, feel rest assured to expand business quickly. The customer's demand for quality is ascending day by day. We have adhered to the concept of quality and implemented the industry standards strictly.
We understand "QUALITY IS OUR PRIORITY". Our staff keeps this conception as their duty. Every production procession is made according to ISO9001 Quality Certification and ISO14001 Environment Management System. What's more, each operator must be well trained before entering workshop. All raw materials are inspected by IQC and each production line is controlled by 2 QC. We put all of the lights through a 24-hour burn-in test. The quality control team and engineering team check and test raw materials, semi-finished products, and finished products by different kinds of instruments carefully all the time. 
GI has experienced engineers in power-research, structure-design, optics-design and heat-dispersion, make our R&D Department powerful and creative and ensure our products with high quality.

How are your LED lighting products different from other factory's lighting products?

●We have full ranges of certificates for our lights: 1,500+ UL/CUL items, 1,300+ DLC items, 600+ETL/cETL items, 260+ CE items, 260+ ROHS items, 350+ SAA items, and many more certificates are coming.
●We have got 27 appearance patents, and 20 utility patents.
●GI has Strong capability in innovation, with more than 16 talented and experienced engineers. Some of them have been working in LED industry for more than 8 years.
●Top quality is our priority. We take great pride in the quality of our products, from design, raw materials, production, testing, packaging etc.

Are your products compatible with emergency backup systems?

Yes, most of our products are compatible with emergency backup systems. ( e.g. LED retrofit kits, highbay lights, canopy lights, wall pack lights, shoebox lights, floodlights etc.)

Do you have LM 79 and LM 80 reports for your lights?

GI has LM 79 data for most of the high wattage lights that it offers. All of these reports are independently verified at the labs of independent testing company. All of the LEDs that we use have extensive LM 80 data that is verified independently. We furnish this data to all of our customers. You may also download these reports in “Support” webpage.

How to guarantee an efficient after-sales service?

We have US warehouse & service center in New Hampshire. This allows shipping orders to US and Canadian clients in one day, fast response to technical support and repair. Customers will no longer need to ship to defective items back to china.

Where can I find product specification sheets?

Easy. Just cruise on over to the product page and scroll down to right-hand side. Find “Brochure” and click “Download File.”

How many employees are there in your factory?

We have 150 employees now, and growing fast.

What is the average delivery time for your products?

We have standard products in US warehouse and Shenzhen warehouse. If requested products are in stock (please contact GI), they can be shipped in one day. If not, rush times range 2-13 days, normal times range from 5-20 days.

How long do you test your products?

We simulate a heightened ambient temperature by making use of an environmental chamber. As well as the design process, GI puts all of its lights through a 24-hours aging test.

What is the warranty of your LED lights?

For outdoor LED lights we provide 6 years warranty, and an optional 10 years limited warranty. For LED indoor lights, we provide 3 years warranty.

What is L70?

L70 is the amount of time it takes for a light to degrade to 70% of initial lumen output.

Are your products UL or ETL certified?

All Green Inova LED Lighting products are UL or ETL certified. Please visit the UL and ETL website to find more details about our certifications to UL and ETL standards.

How do I place an order?

Please email to info@greeninovalighting.com, Or, if you feel like talking to an actual person, please call our sales team professionals at +86-0755-2311-6778, They’re happy to chat Monday through Friday.

What is the minimum order quantity?

For samples order, 1pc is available. For commercial orders, we sell in case pack quantities, typically 4 or 2 lights per case pack.

How to ship the goods?

We usually ship by SEA/AIR or DHL, UPS, FedEx, TNT

Where do you ship orders from?

All orders ship from US warehouse(New Hampshire) or Shenzhen warehouse.

What kind of payment terms do you accept?

TT, Paypal are accepted.

How do I get my tracking information?

We work hard to keep you informed. As soon as your product ships from our warehouse, we forward the shipping information to your email or to your preferred contact.

Shipping Damage

All damage and missing items must be reported to GI within 48 hours of delivery, otherwise no claims will be approved. Please inspect all packages prior to signing for them. If any damage is visible, please refuse the package then the package will be back to us, we will prepare new products for you.

What if my product is defective?

Contact our sales team within 2 days of receiving the item and let them know of your troubles. They’ll start the claim process and get your replacement shipped out within the next 1-2 business days, so long as that item’s in stock. And you’ll be asked to send it back, so we can figure out what the heck went wrong.

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